Ian Ziskin on CHRO Success

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I don’t usually do book reviews on Data Point Tuesday. But Ian Ziskin, a high profile CHRO, has written a book and he very kindly sent me a copy. Ian and I both contributed chapters to The Rise of HR: Wisdom from 73 Thought Leaders, edited by Libby Sartain, Bill Schiemann, and Dave Ulrich (2015) from HRCI. I like this book, Three (The Human Resources Emerging Executive). And if you’re in HR, I think you should read it.

Three by Ian ZiskinThe book jacket says “This indispensable text gives emerging HR executives a roadmap for accelerating their overall business effectiveness and establishing their place in the field.” And it does just that in easy-to-digest, practical chapters that cover the whole spectrum of being an effective business and HR leader. Note that business comes before HR. And that’s why I really like this book:  his focus on the business.

Ian was the CHRO of 3 Fortune 100 corporations – Northrop Grumman, Qwest Communications and TRW – so he knows whereof he writes. His practical models and approaches ring true. Adding to the mix are academics like John Bourdreau, Wayne Cascio, Jay Conger, Ed Lawler, David Lewin, Dave Ulrich, Al Vicere and Theresa Welcourne. They have all been at the forefront of providing the academic research that underpins today’s HR practices.

The book itself is not a hard read. It is a bit of a workbook that encourages readers to actively engage in the content and in self-reflection. If you’re serious about becoming a CHRO, you should get a copy and get started. If you’re in HR and don’t want to be a CHRO, you should still get a copy and get started.

We all know that the world of HR is transforming before our very eyes. Read this and be prepared for what’s next.

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Filed under China Gorman, CHROs, Data Point Tuesday, HR Credibility, Human Resources, Ian Ziskin

Of Job Seekers, Smartphones, and the Election

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Jobvite’s Job Seeker Nation Study for 2016 is out. It’s always an interesting read. (Here’s my post on their 2015 survey.) And this year is no different. There is information on who’s looking, who’s not looking, who’s having a hard time finding a job and who isn’t. There are some fascinating data points. Like most vendor “research,” this report is easy to read and very attractively packaged.

The leading themes are these:

  • the state of work is in flux and today’s job seekers are adjusting to a new reality
  • job seekers are concerned in the short term but optimistic in the long run
  • while nearly 75% of all workers are satisfied with their jobs, two-thirds are still open to new employment
  • jobs in the gig-economy are part of the new normal
  • concern about jobs becoming obsolete due to technology is growing

Jobvite CEO, Dan Finnigan, introduces the report:

“These findings emphasize the fact that the way we look for work, and the way we work, is changing significantly. The gig economy’s rapid growth is remarkable and the data demonstrate that the modern job seeker is now more flexible than ever.”

Two survey areas really caught my attention. The first, reports survey answers that indicate the use of mobile devices in job search means job seeking behavior happens everywhere, all the time:

Jobvite 2016 1

You should no longer assume that colleagues active on their smartphones in meetings are playing games or reading their Facebook feed. They could very well be researching their next employer! Even more troubling is what is happening behind closed doors at the office or in the cubicle farm!

The second survey area that caught my eye, was the section on job seekers and the presidential election. (Not kidding.) As of early February when the survey was fielded, only three presidential candidates had double digit support from job seeker nation:  Hillary Clinton (23%), Donald Trump (21%), and Bernie Sanders (12%). Looking at the demographics of candidate support and then correlating that support to concern that automation will diminish their job/career opportunities is either brilliant or something else. But I found it fascinating:

Jobvite 2016 2

Just when you thought the election couldn’t intrude into any more corners of your life…! But the data are interesting. Look at the demographics and industry sectors. And Hillary supporters are way more concerned that robots will take their jobs than those who feel the Bern. Fascinating.

That’s why I always look forward to the annual Jobvite Job Seeker Nation report. They vary the questions enough to make the results and insights different from year to year, and certainly more relevant. Give the survey a read. I think you’ll enjoy it.

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Filed under China Gorman, Data Point Tuesday, Employment Data, Gig Economy, Human Capital, JobVite, Uncategorized

HR Journey: Talent Management in Singapore and Viet Nam

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Gerry Crispin and I are back at it! We’re joining forces once again to lead a delegation of senior HR leaders on an international recon trip. Last year it was Cuba. (Links to blog posts from the Cuba trip are here, here, here and here.) This year it is Viet Nam and Singapore! These two economies are growing targets of U.S. investment and leaders in both countries are dealing with unique talent challenges. Come along with us as we meet with leaders from business, academia and government to get an up-close and personal introduction to each country. We’re partnering with Nanda Journeys to deliver an extraordinary professional and cultural development experience.

Singapore 1

The experience starts from LAX and is 9 days and 7 nights (crossing the international date line is confusing…) The first stop is Singapore and the second is Ho Chi Minh City (Saigon). Both locations include meetings with HR professionals and the SHRM equivalent there. Next up will be interactions with appropriate government officials and local businesses. Of course cultural activities will be built in so that we’ll feel like we know both the business context and the cultural framework of these southeast Asia business hubs. Click here for the day-by-day agenda.

These HR delegations deliver far more than professional development and cultural learning. You’ll meet and travel with some of the most interesting and accomplished HR leaders around. There’s nothing like traveling internationally with a group of like-minded professionals to expand your own sense of self and profession. You’ll make life-long friends with whom you’ll want to travel again.

Unlike the Cuba trip last year, there will be a Guest Program running side by side with the professional program, so spouses, partners, and other guests are welcome to join you on this grand adventure. The focus of the Guest Program is national history and culture.

Take a look at the itinerary and details. Gerry and I would love to have you join the people who have already signed up. You might want to make your reservation now, because the spots are filling up — and let us know if you have questions.

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Filed under China Gorman, Data Point Tuesday, Gerry Crispin, Global HR, Global Human Capital, Global Leadership Development, HR, Human Resources, Nanda Journeys, Uncategorized

Racing For Talent

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Sometimes research results are organized in complex and hard to consume ways. We’ve all seen those reports, academic treatises and white papers. And then, all too rarely, there are research results that are organized and easily consumable. Here’s one of the good ones: Randstad Sourceright’s 2016 Talent Trends Report. Not only is the information easily accessed, it has a catchy organizing principle: Formula One racing. I know, it seems a bit of a stretch, but it actually works quite well – and Randstad has been the official partner of the Williams Martini Racing Team since 2006. So there’s that.

The report organizes Randstad’s findings into 5 themes, and each theme has a number of trends that their research has identified. Each trend takes a page, and at the end of each theme there is theme/survey summary. The graphics are good and easily understood, and data are compelling. Truly, there’s a nugget (or 3 or 8) for everyone who touches talent.

The 5 themes are:

  1. Navigating a dynamic course
  2. Relying on an agile team
  3. A holistic approach powers talent capabilities
  4. Execute winning tactics
  5. Firing on all cylinders accelerates talent strategy

So those all fit into the racing formula, but it’s the trends that are really compelling. The trends identified within the first and last themes were the most interesting to me:

  1. Navigating a dynamic course
  • Talent is king
  • The impact of regulations on gig workers
  • Talent scarcity threatens business
  • Prepare for a demographic time bomb
  • Reverse brain drain accelerates
  • Employers look to global mobility for talent

We know about all of these trends – or, at least we should. And each trend is supported by data, real world examples and tips for aligning your business and HR practices to support your success. Very useful.

The fifth theme breaks down in the following way:

  1. Firing on all cylinders accelerates talent strategy
  • The evolution of total talent analytics
  • Technology redefines the meaning of remote working
  • Gamification goes mainstream
  • HR accelerates the Internet of Things
  • HR technology integration remains the holy grail
  • Workforce automation heats up
  • Sourcing methodologies and human intelligence become more intertwined

The graph below, in the Theme 1 Summary, is a sample of the kinds of survey responses Randstad collected. And, if you need a wakeup call about the impact of talent scarcity, here it is:

Randstad Talent

Look at the adverse consequences of not having access to the talent you need: threatened leadership continuity and succession, disrupted existing businesses, limited business growth, and delayed product/services launches. These are enormous impacts to the bottom line and future of your organization. If you ever needed data to support greater investment in talent acquistion resources, this would be it.

And in the Theme 5 Summary, this graph looks at which HR technologies are actually enhancing the attraction of quality talent:

Randstad Talent 2

Have you checked out recruitment marketing platforms? How robust are your talent analytics dashboards? Do you provide candidates self-service tools? These are all working for employers around the world in helping to effectively combat talent scarcity.

This is a data-rich, insight-rich report. It’s beautifully organized, the insights are easily consumed, and the data are depicted in simple and engaging visuals. I like this report. A lot. And I suspect I will revisit it more than once.

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Filed under China Gorman, Data Point Tuesday, HR Analytics, HR Data, Randstad Sourceright, Recruiting, Talent Acquisition, Talent Management

Should Leaders Wear Their Hearts On Their Sleeves?

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Most readers of Data Point Tuesday know that I’m focused these days on the intersection of culture, organization performance and humanity in the workplace. Deloitte’s new culture change solution unit, CulturePath, has just published a white paper that has an interesting spin on culture, organization performance and employee emotion. This statement in the executive summary of Take your corporate culture off cruise control; Power up the emotive engine in your workplace, really caught my eye:

“A variety of forces are coming together to make cultural alignment a priority for most companies… By getting deeper into how cultures work, and by pushing the emotional connections, companies can actively manage their culture to drive critical business outcomes.”

I believe “emotional connections” is another way of describing humanity. So I read the rest of the report with interest.

Deloitte reports (through its annual Human Capital Trends report) that 87% of executives cite “culture and engagement,” the highest of all HR-related challenges, as one of their top challenges – with a full 50% describing the challenge as very important. This is stunning. Whether or not 87% of executives are expressing their concern about their organization’s culture and the state of employee engagement in that organization is beside the point. Culture is becoming more than strategy’s breakfast. It’s becoming a context within which leaders are beginning to pay attention to human beings rather than skillsets. And this new report gives some insight into just why execs are paying to attention to emotion and humanity.

The section, “Putting emotion in the culture equation” is another attempt by consultants and researchers to emphasize the value of the Deloitte CulturePath 1human. The value of the heart. We need this. Deloitte’s particular push, aligning culture with business strategy, seems the right way to go and suggests that there are three primary avenues to make emotional connections with talent:

 

  • Higher purpose – pride in the mission helps lead to commitment to the organization as a whole
  • Examples from the top – the stories and actions from leaders at the top have power much greater than any “program” communication
  • Participation – by linking the deeds of individuals at every level to larger goals, meaning can be generated across the organization. If every action is linked to the higher purpose, talent will generally be more committed.

It’s becoming more and more clear that connecting emotionally to employees through their humanity is a winning approach to innovation, productivity, competitiveness, and top- and bottom-line growth. Leaders who focus on building their trustworthiness, accessibility and comfort with transparency are far more likely to appear human and to relate more effectively with the humans in their workforce. Turns out, emotions are a good thing. And wearing your heart on your sleeve just might make you a better leader – and improve your organization’s performance.

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Filed under China Gorman, Company Culture, Culture, CulturePath, Data Point Tuesday, Deloitte

Do You Know What Your Candidates Are Thinking? (And I don’t mean Bernie and Donald!)

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It’s here! The 2015 Talent Board North American Candidate Experience Research Report was published a couple of weeks ago. And if you have any interest at all in the relationship between the experience your employment candidates in the application process and your ability to actually hire the right talent, this report is a gold mine! Written by Madeline Laureno and Kevin W. Grossman, it’s a great read and full of useful data points.

As far as research reports go, it’s well laid out, the graphics are strong, and the data are Cand Exp 2015 3incredibly useful. The table of contents breaks out the data into 3 overarching categories:

  • Attract
  • Recruit
  • Hire

And then within each of those three categories, each has the following sections:

  • What Candidates Want
  • What Employers Are Doing
  • A Candidate Experience Case Study
  • Key Recommendations: What CandE Awards Winners Do Better

This is a very useful structure that makes the research actionable. Case studies from CandE Awards winners include Capital One, AT&T, Cumming, Hydro Québec, Comcast, and Sonos. Each of them is full of detail about what they actually do. These are among the most useful case studies I’ve seen in a long time.

The top 10 key takeaways from the 2015 North American CandE Research Report are:

  1. Most employers are not making a first impression with candidates.

  2. Candidates are becoming more sophisticated.

  3. Job boards are not dead.

  4. Mobile apply is still lagging.

  5. Communication with candidates is very weak.

  6. Employers do not offer enough opportunities for candidates to showcase skills, knowledge and experience.

  7. Employers are letting more candidates through the funnel.

  8. Employers are making interviewing more efficient.

  9. Employers are automating the onboarding stages.

  10. Onboarding is still a missed opportunity for the candidate experience.

Here’s a great example of the ease of getting to the useful data from the Attract/What Employers Are Doing section. It opens with this observation, “Employers often have little insight into what the candidates want and what they find valuable.” And follow it up with this chart:

Cand Exp 2015 2

This is pretty interesting and helpful information for organizations who are ready to step up to the challenge of being better and more effective talent attractors. There are a number of these kinds of aha! data points in the report that will not only get you thinking. They’ll get you acting.

The Talent Board is the brain child of Elaine Orler, Ed Newman and, of course, Gerry Crispin. With these three big brains behind the action, it’s no wonder this is such valuable information. I encourage you to download the report here. I’m guessing you’ll make more than one change to your talent acquisition processes as a result.

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Filed under Big Data and HR, CandE Awards, Candidate Experience, China Gorman, Data Point Tuesday, Ed Newman, Elaine Orler, Employee Referrals, Gerry Crispin, HR Analytics, HR Data, Human Resources, The Talent Board, Uncategorized

HR Challenges vs. Organizational People Priorities

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At Data Point Tuesday we love great graphics. Great graphics can really make a point. They can help people digest complex data points and make sense out of the numbers. Quantum Workplace’s new report, the State of Employee Feedback, does all of these things.

The things I found most interesting about the data, however, were not about the state of employee feedback, but rather about HR’s priorities and their view of organizational people challenges. This report isn’t really about those things, but they’re pretty interesting. Quantum Workplace polled HR professionals in nearly 300 organizations that cover the size spectrum. (No information on industry sectors or geographic location, sadly, but maybe those are being saved for another report.)

The high level, easily consumed findings (and terrific graphics) focus on 5 areas:

  • What are HR teams’ biggest challenges?
  • What will be prioritized in the coming year?
  • What employee feedback strategies and tools have become more or less important?
  • What tactics and strategies are organizations using to measure and improve their employees’ experience?
  • What are the most engaged organizations doing differently?

As a vendor white paper, the report is most focused on discussing findings on issues 3 – 5. While they are all interesting and probably useful as a backdrop, the first two were most interesting to me. They show in great specificity the challenge that is being an HR professional today. This survey’s respondents listed these as their top organizational HR challenges:

Quantum Workplace 1

Interesting that proving the ROI of HR initiatives is in the #3 spot, not the #1 spot. As HR becomes more and more a strategic business function, and less and less an administrative “overhead” function, I would assume that proving the ROI of everything HR does would move to the top of the priority list. That’s how business functions operate

But wait. There’s more. I’m comparing and contrasting that list – of HR challenges – with HR’s self-report of top organizational people strategies:

Quantum Workplace 2

This is as good a list of or organizational people strategies as I’ve seen. No one is probably surprised that Attracting Top Talent is the first organizational priority. And even though there is no common definition of Employee Engagement, no common way to measure it, and no indication that it’s improving anywhere in the world, it’s not surprising that HR folks would put this category in second place for its organization. Talent acquisition and employee engagement are the tip of the spear in all popular business and HR content outlets.

What I’d like to see are the same questions posed to CEOs and CFOs in those same organizations. I’d love to see if those other senior leaders identify the same HR challenges and people priorities in the same order. Call me crazy, but I’ll bet there would be significant differences in both categories and rank order. And that’s my point today. HR talking to itself about HR and people processes is not bad. Better, though, would be HR talking to other business leaders about HR and people processes. I hear anecdotally that this is starting to happen. But the simple fact that Finding an Executive Sponsor is on the list of HR’s top challenges for 2016 tells me it isn’t happening enough.

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Filed under China Gorman, Data Point Tuesday, Employee Engagement, HR Data, Human Capital ROI, Human Resources, Quantum Workplace, Uncategorized