Where’s the Trust?

Data Point Tuesday
According to the American Psychological Association’s 2014 Work and Well-Being Survey released last Wednesday, only half of U.S employees believe their employer is open and upfront with them, indicating that despite the mending U.S economy and the return of many organizations’ profitability employees are still struggling to trust their organizational leaders. This distrust comes with serious negative consequences. The APA reports that trust and engagement play important roles in the workplace, accounting for 50.8% of the variance in employee well-being. In predicting trust, the dimensions of employee involvement, recognition, and communication predicted 54% of the variance. Employees reported having greater trust in companies when the organization endeavored to recognize them for their contributions, provide opportunities for involvement, and communicate effectively. In predicting work engagement, employees’ positive perceptions of their employer’s involvement, growth and development opportunities, and health and safety efforts accounted for 27.1% of the variance.

An interesting and positive finding from the APA survey, is in strong contrast to the recent reports that have suggested upwards of 70% of employees in the U.S. are not engaged or are actively disengaged. APA’s Work and Well-Being Survey finds approximately 50% of working Americans reporting average levels of engagement, with around a quarter reporting low or very low levels and just under a quarter reporting high or very high levels. The mean engagement score for working Americans was 3.62 on a six-point scale (zero representing never being engaged and six representing always being engaged). Additionally, the survey finds that 70% of U.S workers report that they are satisfied with their jobs, however, just 47% continue to be satisfied with employee recognition practices and 49% with growth and development opportunities offered by their organizations.

Taking a closer look at the statistics on trust, about one third of respondents say their employers are not always honest and truthful, and nearly a quarter say they don’t trust their employers. Interestingly though, this lack of trust does not necessarily correlate to feelings of unfair or bad working environments. The survey found that 64% of employed adults feel that their organization treats them fairly, despite that only 52% believe their employer is open and upfront with them. Does this mean as an organization you can cultivate fair and honest practices without any transparency? Does this mean that leaders get a pass on being trustworthy as long as they provide safe working environments? These are interesting data to be sure. But perhaps the bigger question is how productive are employees who don’t trust their leaders? What levels of discretionary effort and personal development will employees expend who feel physically safe but don’t trust their leaders? As a leader, the question I would ask is “how long can I rely on an employee population that doesn’t me?”

APA Center for Organizational Excellence April 2014
The APA’s findings come after surveying 1,562 adults aged 18+ who reside in the U.S. and who are employed full time, part time, or self-employed.

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4 Comments

Filed under American Psychological Association, China Gorman, Data Point Tuesday, Employee Engagement, Employee Recognition, Managerial Effectiveness, Rewards & Recognition, Worplace Trust

4 responses to “Where’s the Trust?

  1. Gabriel Gheorghiu

    There’s trust but there is also prestige, dominance, charisma, etc. We often times tend to trust people we don’t know well for what they seem to be…

    BTW, here’s an interesting study which “argues that people with high prestige are perceived as desirable leaders in noncompetitive contexts; they are seen as submissive compared to individuals who strive to maximize their personal gains. In times of competition, individuals who are less altruistic are seen as dominant and more appealing as leaders.”

    http://www.gsb.stanford.edu/news/research/halevy_nice_2011.html?utm_source=Facebook&utm_medium=Social%20Media&utm_campaign=Halevy

  2. Pingback: Where’s the employee trust in companies? ...

  3. China, I’d love to see some longitudinal data on the trust question and like you would appreciate some correlation with performance data. I think though we can assume one thing – all things being equal, an employee will always prefer to trust their employer than not, so, we can expect low-trust environments to have a higher turnover than high trust environments.

  4. Pingback: Trust Matters, Now More Than Ever - upstartHR

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