CHRO to CEO: Stairway to Heaven

Data Point TuesdayThe Korn Ferry Institute recently released a report that looks at the leadership traits of “best-in-class” executives, and the important relationship between Chief Executive Officers and Chief Human Resources Officers. The report “CEOs and CHROs: Crucial Allies and Potential Successors” confirms that for C-suite roles technical skills are just a fraction of what makes for successful leadership, and that executives in the top 10% of pay for their function tend to have leadership styles that motivate employees, develop future leaders, and create appropriate cultures. The workplace today is shifting to place greater value and more intently evaluate leaders on such areas as how they treat people, foster the right work environment, and encourage future leaders. As Korn Ferry’s report asserts, this type of evaluation is warranted because “well-managed talent, leadership, and culture are what enable sustainable customer, operational, and financial results.”

After analysis, Korn Ferry found that across functions, best-in-class leaders have greater levels of emotional awareness and competence in six key areas:

  • Tolerance of ambiguity
  • Empathy
  • Confidence
  • Composure
  • Energy
  • Adaptability

These best-in-class leaders are “change champions” who are comfortable not having all the answers as well as being around a diverse group of people, enabling them to see from perspectives different than their own. They are empathetic towards others and quick to read a room, have the confidence to take risks and make decisions, remain composed in high-pressure situations, are energetic and enthusiastic, and are adaptable and easily able to accommodate others methods.

Korn Ferry emphasizes the importance of CEOs having allies that will tell them more than “what they already know” and allow them to leverage deep insights on culture, leadership, and talent. CHROs are uniquely positioned to fill this ally role because in many organizations, a great deal of expertise on the importance of leadership, culture, and integration is concentrated in HR. CEOs are increasingly seeking broader insight from their CHROs. This touches on the expanding or redefined role of HR in today’s workplace. In recent years, HR has moved away from being solely an administrative function that defined terms and conditions of work. HR practices now often help to implement strategy at the organization level, and as organizations seek to match their brands with their organizational culture, CHROs find themselves in an expanded role uniquely suited to support their top executives.

After looking at research from the University of Michigan’s Ross School of Business and the RBL Group, Korn Ferry determined that high performing CHROs master six competency domains that are also essential to CEO success:

  • Strategic positioner
  • Credible activist
  • Capability Builder
  • Change Champion
  • HR innovator and integrator
  • Technology (information) proponent

These HR professionals “go beyond knowing the business to helping CEOs focus strategic direction and align choices that create value for investors and customers and respond to changing external conditions.” They are able to build trusting relationships with key stakeholders like customers and investors, initiate and sustain change, recognize the importance of culture and foster theirs, innovate and integrate HR and people practices, and use workforce analytics and technology to enhance HR practices and make informed decisions.

Over the last several decades, Korn Ferry has profiled leadership styles of thousands of senior executives, including CEOs, CHROs, CFOs, CMOs, and CIOs. Their assessments gauge how much importance an individual places on 14 attributes that have been sorted into three categories: leadership style, thinking style, and emotional competencies. While the graphs below show that most best-in-class executives have a similar leadership profile, it’s clear that CEOs and CHROs are very much “cut from the same cloth”.
thinking styles chartleadership styles chartemotional competencies chartWhen Korn Ferry calculated the Euclidean Distance from the profile of the best-in-class

CEO (in which a lower number indicates more similarity), they found that overall, best-in-class CHROs (distance .735) are closer to CEOs across 14 traits than are CFOs (.82), CMOs (1.039), and CIOs (1.031).

The similarity in profiles between CEOs and CHROs helps to support the earlier explanations as to why CEOs may turn to CHROs as a main strategy ally and leadership/talent coach. Korn Ferry proposes, too, that as we continue to see these more rounded and fluid HR roles, CEO successors may come from HR in addition to more traditional areas like finance, marketing, operations and IT. As CEOs increasingly manage organizational challenges as well as customers, products, and financial concerns, CHROs may offer unique skills as a successor that others do not. Already we see that CHROs match CEOs’ leadership profiles as well or more than any other executive:Score Difference by Executive chart

Korn Ferry points out that of course, CHROs will not be considered for succession without experience in business operations. With this foundation though, top CHROs could excel as CEOs, bringing specific desired attributes such as: deep insights about their organization, high self-awareness, excellent people managing skills, and the knowledge of how to serve external stakeholders through internal actions. In short, don’t be surprised if savvy, best-in-class Gen X CHROs start replacing the aging Baby Boomer CEOs.

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Peer Recognition, Culture and Going the Extra Mile

Data Point TuesdayWhat motivates employees? It is money? Feeling valued at work? Connecting with a company’s social mission? All these are good answers, but a new study from TINYpulse that analyzed over 200,000 employee responses relating to organizational culture found that peers and camaraderie are the #1 reason employees go the extra mile. While peer recognition and camaraderie might seem like two aspects of company culture that happen (or need to happen) organically, there are ways organizations can promote a culture that fosters peer recognition and camaraderie. As a potentially overlooked area of focus for organizations, peer recognition is a valuable way to foster a positive culture and create one where employees regularly “go the extra mile.” 44% of employees surveyed report that when they are provided a simple tool to do so, they will provide peer recognition on an ongoing basis. The happier the employee, the bigger the praise: 58% of “happy” employees report giving regular peer recognition, compared to 18% of the least happy employees. As TINYpulse states, “Professional happiness encourages 3X more recognition!”Nov 18 2014 HappinessThinking that money motivates employees seems an antiquated line of thought when looking at TINYpulse’s data. In fact, money isn’t even among the top 5 factors that motivate employees to go the extra mile. Out of 10, “money and benefits” ranks #8. The top 3 motivators for employees to go the extra mile are:

  • Camaraderie/peer motivation
  • Intrinsic desire to do a good job, and
  • Feeling encouraged and recognized

Motivation ChartFeeling encouraged and recognized at work can stem from a number of different sources, but regardless of where recognition most often occurs, TINYpulse’s data show that employees feel significantly undervalued overall. On a 1-10 scale, just 21% of all employees gave a score of nine or ten for feeling valued at work, meaning that 79% of employees feel undervalued, or not valued at all.

Value ChartCamaraderie and recognition have broader implications than just creating a more motivated workforce. Workplace cultures that embrace these are no longer expected to be just the few and far between: job seekers expect this of organizations, and they are ways to not only attract talent, but to retain it. Millennials especially (as I’ve discussed in past posts) place a high value on camaraderie and actively seek out such work environments. TINYpulse sites a recent report by Bersin and Associates, which found that employee engagement, productivity, and customer service, are about 14% better in organizations where recognition occurs.

Consider how your organization recognizes its employees – how do you recognize peers? Do employees at your organization feel valued – do you? Maybe it’s time to institute some formal recognition programs, which we here at Great Place to Work consistently see as best practices at organizations on the FORTUNE 100 Best Companies to Work For list. “Ramping up” recognition programs doesn’t need to mean excessive time or investment either. It could be as simple as instituting a gold star program, installing a white board in the break room for “biggest save of the week” comments, or having an employee mentor another for an hour on a specific skill. Our advice is to start small, and build on positive outcomes.

But by all means, provide formal and informal ways for your employees to recognize the contributions of their peers – that is, if you’d like more of your employees to go the extra mile for your customers!

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Using Your PTO: It’s the Patriotic Thing To Do

Data Point TuesdayU.S Employees are taking less vacation time today than at any point in the last four decades. In fact, in 2013 employees with available Paid Time Off (PTO) took an average of 16 days of vacation, compared to an average of 20 days in 2000. This is data from a recent report by the U.S Travel Association, conducted by Oxford Economics, which analyzes the impact of forfeited time off. The report’s analysis is based on the Monthly Current Population Survey results reported by the U.S. Bureau of Labor Statistics and a June 2014 survey of 1,303 American workers conducted by GfK Public Affairs and Corporate Communications in conjunction with Oxford Economics. Why are Americans increasingly taking less vacation time, and what’s the impact? Let’s explore…
Annual Vacation DaysWhile missing a few paid vacation days in a year may seem insignificant, Oxford Economics’ report puts such choices into a different perspective. In 2013, Americans used a total of 77% of their PTO, and among employees with PTO an average of five days went unused. With 1.6 of those days being permanently lost, across the workforce, employees ultimately volunteered 169 million days of work. “Volunteered,” sounds even more pleasant that the alternative description, that these employees worked for free. 169 days of forfeited work equates to roughly $52.4 billion in lost benefits. Oxford Economics also points out that taking offered PTO can have significant economic impact. If U.S employees returned to average vacation patterns experienced from 1976-2000 (20.3 days of vacation) annual vacation days taken would increase by 27% and would equate to 768 million additional days of vacation. Using those 768 million days of vacation would result in $284 billion of economic impact (including $118 billion in direct travel spending).

While full-week vacations have declined over the last 35 years, the impact of such a decline has been offset by an increase in the amount of partial-week vacations taken through the mid 1990’s. However, since then, the amount of partial-vacations has steadied out while the amount of full-week vacations taken has continued to decline.
Decline of Full-Week Vacations GraphPTO offered to employees in the U.S. is typically between 11-25 days. Just under 60% of employees earn between 11-25 days of PTO per year, and nearly 25% earn between 11-15 days of PTO annually.

PTO Taken GraphOf employees who have PTO, at least 56% can bank or rollover unused PTO days for later use. But almost a quarter of employees (23.4%) report losing unused PTO days at the end of the year. Employees who can bank or rollover PTO are often faced with caps or expiration dates. For example, 29.7% report that they can only bank or rollover 5 days of PTO or less.

Typically, the higher the income earned, the greater the number of PTO days, but higher income earners also report leaving more PTO days unused. Oxford Economics’ report found that on average in 2013, U.S. employees lost more than 1/3 of their unused PTO and high-income earners lost more than ½ of unused PTO days. Based on total annual income and an assumed 260 workdays, the value of a forgone PTO day was estimated by income group, with this result:

Estimated Value of a Forgone PTO Day GraphOn average, U.S employees give $504 in paid time off to their employers via free work and, overall, give 1.1% of their salary back to their employer each year in the form of free work.

While all this data provides some serious food for thought, and a valuable perspective towards the implications of unused PTO, the most compelling piece of data Oxford Economics report may be this: employees who give up PTO days do not receive bonuses or raises at any faster rate than those employees who choose to utilize all of their PTO. Employees who used most of their earned PTO were just as likely to find themselves with a raise or promotion as those who left PTO unused and they reported being significantly less stressed.

Stressed at Work GraphThe bottom line is that taking earned PTO is important. Not only can doing so reduce stress and help employees create better work/life integration, but taking earned PTO has broader economic implications and holds significant influence on the perception of the U.S workforce’s culture. Check in at your organization, and make sure the culture there is one that encourages employees to take PTO, and, moreover, expects it of them!

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A New Voice Demanding Flexibility: Dads!

Data Point TuesdayThe Working Mother Research Institute (WMRI), in partnership with Ernst & Young, recently released a report aimed at better understanding “how men are navigating the flexible work and home terrain.” Data from How Men Flex, The Working Mother Report is the result of survey responses from 2,000 men and women (evenly split) with questions aimed at understanding the impact of flexible work arrangements on their lives. While the impression may be that flexible work arrangements are greater utilized by female employees, WMRI’s data indicates that flexibility in the work environment is both used and desired by men and women equally. 77% of men report having flexible schedules and 79% state that they feel comfortable using such flexibility. Additionally, 62% of men state that their employers can and do support flexible scheduling. What’s also clear from WMRI’s data is that working mothers aren’t the only people struggling to with balancing work and family. 26% of men report that their employers could encourage flexible scheduling but don’t. WMRI notes that in recent studies both working mothers and working fathers, have almost equally agreed that they feel stressed about meeting their responsibilities in both their work and home environments. Studies have also shown that men are increasingly involved in the balancing act of family and work, something that’s often seen exclusively as a working mother’s issue. WMRI highlights a 2011 report, which showed that fathers spent 7 hours a week on childcare and 10 hours a week on housework, a significant increase from a 1965 study that reported fathers spent 2.5 hours a week on childcare and 4 hours on house work. Breadwinning Mom Graph

The above graph highlights changing perceptions when it comes to work and family; 88% of men report that mothers and fathers should share equally in caring for their children and 83% report that household work should be shared equally as well. Organizations should make sure there is an inclusive focus on flexible scheduling not only because family management is a shared responsibility but also because flexible scheduling benefits employers in several ways. The data show that men with access to flexible scheduling are more likely to say they are happy, productive, have high have morale, good relationships with co-workers, and are overall more satisfied with their job than men without access to flexible scheduling. Satisfaction Graph

Employers who do not provide flexible scheduling lose a valuable tool for attracting talent and could be increasing their risk of losing valuable talent they do have. Right out the door, 54% of working fathers and 47% of men without kids state that they would reject a job with frequent travel due to obligations at home.

What flex options should employers provide? While that depends largely on each organization’s professional needs (and their employees’ personal needs) men surveyed for WMRI’s report state that two days of telecommuting each week work best for them. These respondents report higher levels of satisfaction on almost all fronts compared to those who never work from home. Men who commute two days a week also report higher levels of satisfaction than those who work from home three to five days a week. Working From Home Graph

WMRI’s report also finds that 6 in 10 working dads would work part-time if they could still enjoy a satisfying career; however, 36% of working dads say part-time work is looked down upon at their organizations. Working fathers, like working mothers, also report difficulty in managing boundaries around work, with 46% reporting that their job bleeds into their personal time, compared to 32% of men without children.

The data here suggest that flexible scheduling options are just as valuable for men as they are for women, and, moreover, are an area that many organizations are unintentionally neglecting to make as accessible to male employees. Organizations should make sure to engage all employees in conversations around flex time, and to publicize that flex programs are available and their use is encouraged by all.Downsides Graph

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What War for Talent?

Data Point TuesdayAccenture’s 2014 College Graduate Employment Survey compares the expectations and perceptions of 2014’s university graduates with the realities of the working world according to both 2012 and 2013 graduates. This comparison casts a focused and specific lens on the issue of entry-level talent development, and gives us some insightful data. Accenture’s survey underlines that at the end of the day, many organizations are not effectively developing their entry-level talent. When we consider that 69% of 2014 graduates state that more training or post-graduate education will be necessary for them to get their desired job, we see that organizations are likely facing a major talent supply problem. New graduates and entry level talent’s perceive that their organizations will provide them with career development training: 80% of 2014 graduates expect that their employer will provide the kind of formal training programs necessary for them to advance their careers. Despite this, the percentage of graduates that actually receive such training is low, creating a significant discrepancy between expectation and reality.Expectation vs Reality

Another concern when it comes to recent college graduates is that 46% (nearly half) of 2012/2013 graduates working today report that they are significantly underemployed (i.e. their jobs do not really depend on their college degrees). This statistic was at only 41% a year ago.Entry Level UnderemployedAccenture’s survey found that 84% of 2014 graduates believe they will find employment in their chosen field post graduation, and 61% expect that job to be full time. Again, we find a stark contrast between expectation and reality, with just 46% of 2012/2013 grads reporting holding a full-time job – 13% percent have been unemployed since graduation. How long do recent graduates stay at the jobs they do have? More than half (56%) of 2012/2013/2014 graduates have already left their first job or expect to be gone within one or two years. Is this be a reflection on the lack of development for entry-level talent? It seems more than plausible…

Recent graduates are also finding discrepancies between expectations and realities when it comes to income and job prospects. Of the 13% of 2012/2013 grads who have been unemployed since graduation, 41% believe their job prospects would have been enhanced had they chosen a different major (72% expect to go back to school within the next five years). Among Accenture’s 2014 survey respondents, 43% expect to earn more than $40,000 at their first job, however, just a minimal 21% of the 2012/2013 graduates that are in the workforce are actually earning at that level. 26% of these graduates report making less that $19,000, a concerning figure when roughly 28% of 2014’s graduates will finish school with debt of more than $30,000.

Accenture’s study does point to some silver linings, however. Increasingly, college students are turning an eye towards what they can do to be more market relevant. 75% of those who graduated this year took into account the availability of jobs in their field before selecting their major, compared to 70% of 2013 graduates and 65% of those in the class of 2012. Another positive is that 72% of 2014 graduates agree or strongly agree that their education prepared them for a career (compared to 66% of 2012/2013 grads) and 78% feel passionately about their area of study. 63% of 2014 graduates stated that their university was effective in helping them find employment opportunities, an increase from 51% among their recently graduated peers. Recent graduates are also increasing their chances of employment by being geographically flexible. 74% of 2014 graduates said they would be willing to relocate to another state to find work and 40% of those would be willing to move 1,000 miles or more to land a job.

Accenture’s study does, however, put into question many of the highly publicized reports that point to human capital/talent acquisition issues as a #1 concern in the C-Suite. If talent is the #1 issues, where is the attention to entry-level talent? Is the attention being placed exclusively on development for upper-level positions? It’s clear that there are multiple factors influencing graduates’ struggles for acceptable employment, including the rise of part-time and contingent work, but training and development is an important part of any entry-level position. The survey points to six areas in which organizations can focus on to help meet talent supply challenges:

  1. Reassess hiring and retention strategies
  2. Hire based on potential, not just immediate qualifications
  3. Use talent development as a hiring differentiator
  4. Remember that tangibles matter, even to Millennials
  5. Cast the net more widely
  6. Use talent development and other benefits as part of a total rewards and attraction approach

These are logical conclusions. But perhaps the biggest logical conclusion is that organizations are just paying lip service to the so-called war for talent and aren’t convinced that the there is, in fact, a shortage of talent. Am I wrong?

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2014 World’s Best Multinational Workplaces: Trends for Thought

Data Point TuesdayHere at Great Place to Work we’re getting ready to reveal the 2014 World’s Best Multinational Workplaces list, so there seems like no better a time to talk about a positive organizational trend that’s been occurring among many of the less encouraging trends we consistently hear about (for example, the war on talent, low levels of employee engagement, or no work/life integration). The positive trend that I’m speaking, to be exact, is that levels of trust, camaraderie and pride are rising at the best workplaces – essentially, the world’s best workplaces are getting better. In recent years we’ve seen “the best” companies get better in the majority of the ~50 countries where we measure workplaces using our Trust Index© employee survey. Additionally, we have seen increasing trust at the companies that make up Great Place to Work®’s annual World’s Best Multinational Workplaces list.
trustindexchange2009-2014

The good news is that while this increase in trust trend is mostly notable within “best companies,” such positive culture changes are influencing other companies as well and helping to create a push towards a higher standard for organizations. The data discussed here comes from the decision to examine trust trends in individual countries and among the world’s best multinationals as we prepared our 4th annual World’s Best Multinational Workplaces list. In particular, we studied the Trust Index© scores of all the national Best Workplaces lists during the past five years. The Trust Index© is Great Place to Work®’s 58-statement employee survey that measures trust, pride and camaraderie in organizations.

Our research highlights seven reasons why trust is rising in great workplaces: awareness, evidence, Generation Y, employee gratitude, wellbeing, momentum, and transparency. Globally, company leaders have been demonstrating an increased awareness towards the importance of a high-trust workplace culture. Furthermore, we’re seeing increasingly more evidence published that great workplaces lead to better business results. For example, publicly traded companies on the U.S. Best Companies to Work For list have nearly doubled the performance of the stock market overall from 1997 to 2013 and a paper published earlier this year by the European Corporate Governance Institute which studied data from 14 countries, concluded that higher levels of employee satisfaction (reflected by earning a spot on a best workplaces list generated by Great Place to Work®) corresponded to stock market outperformance in countries with high levels of labor market flexibility, such as the United States and the United Kingdom.

The Millennial generation is also an influencer. Globally, this generation is demanding better workplaces and pushing employers to place more focus on both social responsibility and work/life integration. Employee gratitude also plays a big role in high-trust cultures. Best workplace environments reflect employee gratitude and reciprocation and aren’t solely about what management is doing for employees. This is especially true during trying times for companies. When one company’s culture may take a turn for the worse during economic hardships, organizations that take care of their employees amid such a time can create higher levels of trust. We can also point to the ‘wellbeing’ movement as an influencer of high trust levels at organizations. With people placing more and more emphasis on mental and physical wellness, in part due to high stress work environments at many organizations, great workplaces are embracing the wellbeing trend. Among the three Trust Index© scores that have risen most among the World’s Best Multinational Workplaces is this statement: “People are encouraged to balance their work life and their personal life.”

Momentum and transparency are the last of the seven key trends we have noted as influencers of high-trust at organizations. Momentum refers to the positive upward spiral that seems to occur (owing to both management and employees) once an organization develops a trust-based workplace culture. This is logical as a more trust-based culture often sees employees that are more active participants in culture related activities and hold a greater appreciate for their workplace. With the amount of new technologies (like social media) and personal mobile devices available, organizations are faced with an amount of unprecedented transparency. This transparency works in favor of organizations with great cultures and rewards them while providing a “public eye” and ample incentive for less than great organizations to step up. Another of the three Trust Index© scores that have risen most among the World’s Best Multinational Workplaces is this statement: “Management keeps me informed about important issues and changes.”

Check out a few “Fast Facts” about the World’s Best Multinational Workplaces 2014 below, and be sure to check back here on Thursday to see which companies made the list!

Fast Facts: The World’s Best Multinational Workplaces 2014

  • Since last year, industry distribution has changed significantly on the World’s Best list. IT and Telecommunications now makes up 40% of the industries, replacing Manufacturing and Production (28%) as the dominating industry. The variety of industries represented has shrunk from 8 industries in 2013 to just 6 this year:industrydistribution2014
  • Among the 2014 World’s Best Multinational Companies to Work For in 2014, “Pride” is distinguished as the main strength. “Camaraderie” ranks stronger than “Respect” in the Top 10 and the Top 5, while “Fairness” continues to be biggest opportunity area:2014 Dimension Scores
  • Since 2011, the main improvements made by the best multinationals in the world are:
    • Encouraging work-life balance,
    • Management keeping employees informed
    • Promotions based on merit.

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CEO Insights: The Bumpy Road to ALWAYS ON

data point tuesday_500

PWC’s 17th annual global CEO report “Good to Grow: 2014 US CEO Survey”, provides a thorough snapshot of executive leadership perspectives and approaches at the current moment. PWC’s report includes perspectives from over 1,300 CEOs from 68 countries, including 162 CEOs with US-headquartered organizations. It’s clear from the responses that, globally, CEOs are making many changes within their organizations. For example, 86% of CEOs stated that advancing technologies are going to transform their businesses over the next five years. Positively, PWC’s data also suggests that CEOs are finding reasons to be more confident in many places (89% of US CEOs are fairly sure their companies will deliver revenue growth this year). In this period of rapid change though, what approaches are CEOs taking, and what insights can they offer?

The majority of CEO’s interviewed reported that “five great forces of transformation” are reshaping business as we know it:

  • Technology is making an impact across the whole enterprise.
  • CEOs are reinventing the operating model towards an “always on customer experience.”
  • CEOs are seeking new ways to work together in joint ventures and alliances to capture disruptive technologies faster.
  • In some cases, the business model is being innovated.
  • There are rising concerns about talent.

As organizations undeniably shift into a period of growth (62% expect to hire more people this year, the highest level of anticipated headcount expansion in the past five years for this survey), how do these five great forces of transformation come into play?

All CEOs seem to agree, that technology is what propels business, and will continue to do so. PWC states that, in part, “Technology” is a watchword for 2014 because CEOs use it when talking about both core innovation and information technology (IT). Technology has become an essential part of strategy in all areas – for organizations pursuing new business models, meeting new customer expectations, remaking their operating model, forging new alliances, or tackling talent challenges.

pwc-Technology

 

CEOs are reshaping business models though innovation. They are taking cues from the technology industry that has paved the way by creating value for customers in a multitude of new ways. Organizations are looking to create increased profit for what they offer beyond step-by-step product innovation, and they are stepping out of the box to innovate in ways such as turning a product into a service, or vice versa. New approaches to innovation and R&D are part of an increased strategy by many US CEOs in 2014. For example, some organizations report funding innovation incubators to foster rapid prototyping of new ideas, while others report wanting to join up with emerging market innovators who are developing low-cost products.

PWC’s survey also indicates that customer strategies will get a serious makeover in 2014, with 52% of CEOs reporting that they are planning to change their customer growth and retention strategies. As creating a positive and personal customer experience only continues to increase in value (and as a standard of expectation) more organizations will see CEOs leading them toward a strategy of customer interaction. This will move away from stand-alone transactions to a sustainable “always on” relationship with customers. While CEOs plan out such new strategies, they are also discovering that most current capabilities are “fair game for reinvention.” The vast majority of CEOs are already debuting a fair number of change initiatives with a focus on moving away from rigid structures towards more nimble, adaptable operations.

pwc-reinventing-operations

Business alliances and joint ventures also appear as a CEO noted trend for 2014 – within the U.S. and globally. 42% of CEOs surveyed report that they plan to enter a business alliance/joint venture this year while only 4% expect they’ll exit an existing relationship. CEOs are also looking at acquisitions, with 39% of US CEOs planning to complete a domestic acquisition in 2014 and 28% planning on a cross-border deal.

A last trend to note from this survey is in regards to talent. I’ve talked about the talent acquisition “crisis” or “war on talent” in past posts, and unfortunately, PWC’s CEO survey does nothing to dispel this issue. 70% of US business leaders report being concerned about the availability of key skills. This compares to 54% that said so in 2013.

pwc-skill gaps

Despite continued economic uncertainty both within the U.S and globally, PWC reports that the number of US CEOs who believe that global growth is returning has more than doubled since last year, perhaps indicating that organizations are successfully finding a path forward. It is also clear from the research though, that this is a time of intense transformation, which encompasses a wide range of organizational areas and strategies. The ability to navigate such transformational trends is vital for organizational success. So while the overall sentiment is positive for growth, the ride to get there is going to bumpy. Are you and your teams ready to be “always on?”

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